Knowledge Base

Categories (10)

Maintenance and Outages

Look here if you need to check for outages or scheduled maintenance at SLCC or contact the Help Desk for the latest updates. This ensures you have accurate information before planning your work.
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Accounts and Access

Articles related to account set up and use, passwords and access to systems.
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Email, Calendar, and Messaging

Articles related to email, calendar and instant messaging.
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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Security

Articles related to information security.
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Software and Applications

Articles related to specific software and applications.
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Web Conferencing and Telephony

Articles related to video/web conferencing, telephones and voicemail.
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Wifi and Network

Articles related to connections to the network (wireless and wired).
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Internal

Internal articles only available to Internal Technicians.
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Personal Development

SLCC fosters personal development by offering diverse academic programs, leadership opportunities, wellness services, and support resources.
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Articles (36)

🎃 Spooky Security Secrets: Why a Password Manager is Your Best Defense! 👻

ADMIN BY REQUEST GUIDE (OIT)

Admin by Request User Experience on Mac

Admin by Request User Experience on PC

Admissions Application Update (Actualización de la Solicitud de Admisiones)

Chief Information Officer guidelines for AI use at SLCC

Salt Lake Community College (SLCC) has issued guidelines to ensure the ethical, secure, and effective use of Artificial Intelligence (AI).

College iOS and iPadOS Requirements and Supported Apple Devices

How do I open my course in a read-only state before the semester starts?

How to Approve or Deny Requests for Administrative Access

How to Export Passwords from a Browser

How to get an HAR file

How to Login to RSI Shadow Agent Web Client

How To Map Your Missing Network Drive(s)

Infrastructure Services Locations and Primary Contacts

macOS 15 Sequoia and College Supported Mac Models

MFA: How to Backup & Restore Microsoft Authenticator Application

Microsoft Copilot AI at SLCC

Mobile Apps @ SLCC

MySLCC Experience FAQ

MySLCC Experience FAQ

MySLCC Experience: Get Started in 3 Steps

How to navigate to your MySLCC experience page.

MySLCC Portal FAQs and Troubleshooting

This Knowledge Article provides answers to frequently asked questions and general troubleshooting steps that may help resolve a variety of common issues.

New ALLACCESS Coming Soon

New Faculty Technology Resource Guide - Check these off the first week!

Technology guide for Faculty.

Notice of Expected Payment

OIT User Account Exemption Form: Before and After Hours

Operating ServiceNow (Controller's Office)

Password Managers at Salt Lake Community College

Password Managers at Salt Lake Community College

Payments

Procedure of Questionable or SPAM Faxes Received through RingCentral

RAS Parallels Installation and Login Instructions

ServiceNow Navigation (Controller's Office)

SLCC Office of Information Technology Strategic Plan 2022 - 2025

Salt Lake Community College (SLCC) is dedicated to engaging and supporting students through educational pathways that lead to successful university transfer and meaningful employment.

SLCC OIT Computer Lab Locations

Location list of SLCC OIT Computer Labs.

SLCC Technology Approval and Prioritization Process

All non-standard software, hardware purchases, and subscription requests (including renewals) at SLCC must be reviewed and approved by the Office of Information Technology (OIT).

Standard SLCC Technologies

This document outlines the current SLCC Standard Technologies.

Week 3 Cybersecurity Awareness: How to backup & restore Microsoft Authenticator App