Knowledge Base

Categories (13)

🚨 Maintenance and Outages 🚨

Look here if you need to check for outages or scheduled maintenance at SLCC or contact the Help Desk for the latest updates. This ensures you have accurate information before planning your work.
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Accounts and Access

Articles related to account set up and use, passwords and access to systems.
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Bursar's Office

The SLCC Bursar's Office assistas with questions or issues involving student accounts, payment processing, billing statements, and refunds.
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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eLearning

Articles specific to SLCC Online & eLearning
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Email, Calendar, and Messaging

Articles related to email, calendar and instant messaging.
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FLAC

FLAC (Faculty Load and Compensation) is a Banner-based system, accessed through the MySLCC Employee Dashboard, that uses interconnected forms to create and process teaching contracts based on faculty workload (hours worked), with both FLAC and the dashboard required for contract management.
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Organizational Profile

Knowledge Base Articles containing information about department memebers.
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Personal Development

SLCC fosters personal development by offering diverse academic programs, leadership opportunities, wellness services, and support resources.
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Security

Articles related to information security.
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Software and Applications

Articles related to specific software and applications.
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Web Conferencing and Telephony

Articles related to video/web conferencing, telephones and voicemail.
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Wifi and Network

Articles related to connections to the network (wireless and wired).
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Articles (40)

Pinned Article 05/20/2026 OIT Planned Outage Notification

🎃 Spooky Security Secrets: Why a Password Manager is Your Best Defense! 👻

ADMIN BY REQUEST GUIDE (OIT)

Admin by Request User Experience on Mac

Admin by Request User Experience on PC

Admissions Application Update (Actualización de la Solicitud de Admisiones)

Chief Information Officer guidelines for AI use at SLCC

Salt Lake Community College (SLCC) has issued guidelines to ensure the ethical, secure, and effective use of Artificial Intelligence (AI).

College iOS and iPadOS Requirements and Supported Apple Devices

How to check requests sent/received using the Approvals app in Teams

How to Export Passwords from a Browser

How to get an HAR file

How to Login to RSI Shadow Agent Web Client

How To Map Your Missing Network Drive(s)

How to Submit a Project Request in TeamDynamix

How to work with Project Management Tasks in TeamDynamix

Infrastructure Services Locations and Primary Contacts

macOS 15 Sequoia and College Supported Mac Models

MFA: How to Backup & Restore Microsoft Authenticator Application

Microsoft Copilot AI at SLCC

Mobile Apps @ SLCC

MySLCC Experience FAQ

MySLCC Experience FAQ

MySLCC Experience: Get Started in 3 Steps

How to navigate to your MySLCC experience page.

MySLCC Portal FAQs and Troubleshooting

This Knowledge Article provides answers to frequently asked questions and general troubleshooting steps that may help resolve a variety of common issues.

New Faculty Technology Resource Guide - Check these off the first week!

Technology guide for Faculty.

Notice of Expected Payment

OIT User Account Exemption Form: Before and After Hours

Operating ServiceNow (Controller's Office)

Overview: Project Management in TeamDynamix at SLCC

Password Managers at Salt Lake Community College

Password Managers at Salt Lake Community College

Payments

Procedure of Questionable or SPAM Faxes Received through RingCentral

RAS Parallels Installation and Login Instructions

ServiceNow Navigation (Controller's Office)

SLCC Office of Information Technology Strategic Plan 2022 - 2025

Salt Lake Community College (SLCC) is dedicated to engaging and supporting students through educational pathways that lead to successful university transfer and meaningful employment.

SLCC OIT Computer Lab Locations

Location list of SLCC OIT Computer Labs.

SLCC Technology Approval and Prioritization Process

All non-standard software, hardware purchases, and subscription requests (including renewals) at SLCC must be reviewed and approved by the Office of Information Technology (OIT).

Standard SLCC Technologies

This document outlines the current SLCC Standard Technologies.

TeamDynamix Dashboard: "OIT Projects"

Week 3 Cybersecurity Awareness: How to backup & restore Microsoft Authenticator App

Working with project and plan templates in TeamDynamix