How to Create a Ticket in TeamDynamix

TDx TeamDynamix create ticket Team Dynamix creation

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This KB gives instructions on how to create a ticket in TeamDynamix.

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The following bullet points are the necessary criteria for this KB.

How to create a ticket in TeamDynamix

To create a ticket in TeamDynamix, please follow the steps below.

Log in to TDNext
- OPTION 1: Direct URL: https://support.slcc.edu/TDWorkManagement/
- OPTION 2: Navigate to https://support.slcc.edu/. This should redirect you to the client portal (https://support.slcc.edu/TDClient). From the client portal, sign in (in the upper right), then click your name in the upper right and choose “TDNext”
- OPTION 3: If you somehow are on the landing page for SLCC TeamDynamix, you will see three options: Users, Client Portal, Administrators. Choose "Users".
Ensure the active tab is the correct application where you'd like to create the ticket (e.g. OIT Services, E-Learning, etc.)
- To open an application, click "View Applications" at the top and choose from the available options.
Along the top of the application window, click "New" and choose what type of ticket you will be creating. You will likely primarily be choosing one of two options:
- Service Request Form - Choose this if the user is requesting information or a new service.
- Incident Form - Choose this if something was working and is now not working due to human error, system error, updates, etc.
(Optional) Choose a template to quickly fill in fields on the form
Ensure all fields are correctly completed
Click "Save" at the top

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