Body
Description
This KB gives instructions on how to create a ticket in TeamDynamix.
Criteria
The following bullet points are the necessary criteria for this KB.
- You must have the role of "Participant" in the TDNext Portal
How to create a ticket in TeamDynamix
To create a ticket in TeamDynamix, please follow the steps below.
- Log in to TDNext
- OPTION 1: Direct URL:
- OPTION 2: Navigate to . This should redirect you to the client portal (). From the client portal, sign in (in the upper right), then click your name in the upper right and choose “TDNext”
- OPTION 3: If you somehow are on the landing page for SLCC TeamDynamix, you will see three options: Users, Client Portal, Administrators. Choose "Users".
- Ensure the active tab is the correct application where you'd like to create the ticket (e.g. OIT Services, E-Learning, etc.)
- To open an application, click "View Applications" at the top and choose from the available options.
- Along the top of the application window, click "New" and choose what type of ticket you will be creating. You will likely primarily be choosing one of two options:
- Service Request Form - Choose this if the user is requesting information or a new service.
- Incident Form - Choose this if something was working and is now not working due to human error, system error, updates, etc.
- (Optional) Choose a template to quickly fill in fields on the form
- Ensure all fields are correctly completed
- Click "Save" at the top