How to add a new recovery email to a user account

How To Add a Recovery Email to a User Account

 

Description 

This KB gives instructions on how to add a recovery email to Banner for Self-Service password resets.

  

Criteria 

The following bullet points are the necessary criteria for this KB. 

Admin Access to Banner

If user is a student, they must be in a "lastname" group in Azure

If user is staff, they must be in Adjunct Faculty, Emeritus, Full Time Faculty, Full Time Staff, NON-SLCC Accounts, Part Time Staff

Estimated Time to Complete 

This task should take about 10-15 Minutes - If all goes according to plan (encountering no problems). Do not feel pressured to complete the task in this amount of time. 

  

Resolution 

To add a recovery email to Banner and Azure, please follow the steps below. 

  1. Verify user identity with security questions found in the "Home Email Update" template
     
  2. Navigate to https://lbforms.slcc.edu:8004/applicationNavigator/seamless and search for GOAEMAL
     
  3. Enter in the user SID number to pull up their account.
     
  4. Click Insert at the top right to create a new line for an email entry.


     
  5. Enter in the new email, set type to HOME, and check the Inactivate box on the previous HOME email. Save your work here.


     
  6.  Instruct the User that this may take ~10 minutes and they will be able to reset the password themselves using the new recovery email.
     
  7. If user has immediate need, see KB0012090

  

  

***** You have successfully added a recovery email to Banner! *****  

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