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How To Add a Recovery Email to a User Account
Description
This KB gives instructions on how to add a recovery email to Banner for Self-Service password resets.
Criteria
The following bullet points are the necessary criteria for this KB.
Admin Access to Banner
If user is a student, they must be in a "lastname" group in Azure
If user is staff, they must be in Adjunct Faculty, Emeritus, Full Time Faculty, Full Time Staff, NON-SLCC Accounts, Part Time Staff
Estimated Time to Complete
This task should take about 10-15 Minutes - If all goes according to plan (encountering no problems). Do not feel pressured to complete the task in this amount of time.
Resolution
To add a recovery email to Banner and Azure, please follow the steps below.
- Verify user identity with security questions found in the "Home Email Update" template
- Navigate to https://lbforms.slcc.edu:8004/applicationNavigator/seamless and search for GOAEMAL
- Enter in the user SID number to pull up their account.
- Click Insert at the top right to create a new line for an email entry.
- Enter in the new email, set type to HOME, and check the Inactivate box on the previous HOME email. Save your work here.
- Instruct the User that this may take ~10 minutes and they will be able to reset the password themselves using the new recovery email.
- If user has immediate need, see KB0012090
***** You have successfully added a recovery email to Banner! *****