The Request Computer and Email Access Form is used for requesting changes to existing accesses. All SLCC Employees automatically receive an Active Directory account, are granted access to the wireless network and computer logins, as well as their Microsoft 365 account (Outlook, Word, Excel, PowerPoint and more), plus a local Home (H:) drive. This form is for requesting any additional access needed. Examples include, but not limited to, other shared drives (such a department folders), shared email folders, eTrieve and Degree Works access.
Once the form is submitted, you will be provided with a Request Number (REQ) that can be used to track the progress of the various items within the request.
NOTE! Each Request can contain one or more Requested Item Numbers (RITM) and each RITM can contain one or more Task Numbers (TASK).
The Request Computer and Email Access Form is divided into sections. Each section (with the exception of the first two) are where access is requested based on the resource. If access for a particular section is not needed, then that section can be left blank. The only areas that MUST contain information are in the first two sections. These are designated by a red star (*). You will not be able to submit the form unless these required fields are filled out.
GENERAL INFORMATION – This section is filled out for the person that needs the access. Department, Supervisor and Locations pull from tables and when you begin to type in these fields, it will provide a list based on what you type.
If at any time the information you feel should be in here does not show up, contact the OIT Technical Support Help Desk for additional support.
EMPLOYEE TYPE INFORMATION – This section further defines the person the access is being requested for.
NETWORK ACCESS – This section is where additional or updated access to the SLCC network is being requested.
Active Directory Account – Check the box to indicate that additional/updated access is needed. In the additional information area, enter in the specific network folder (department drive, etc.) path or the department name and why type of access is needed (Read Only or Modify).
Outlook Account – Check the box to indicate that additional/updated access is needed. In the additional information area, enter in the specific Public Folder or Distribution List you need access to (for example, the department email address).
NOTE!!! This form is not used to gain access to another employee’s email account regardless of the situation. This type of request MUST be submitted directly to and approved by Human Resources at 801-957-4210.
TELECOMMUNICATION NEEDS – This section is used to request access to a multitude of communicate resources used throughout SLCC. The access requested in this section is not automatically assigned to new hires.
Create Voicemail Account – Voicemail is now a part of the Ring Central phone system, and a separate request is not needed. Please leave this option unchecked.
Create RingCentral call center team Account – This option is used to request access to an existing Call Center account. If your position requires access to these specific accounts, check the box and indicate the Call Centra Account you need access to.
SLCC phone system Account – This is selected for employees that need a new or existing extension assigned to them as well as if a new phone needs to be assigned to them at a location where a desk phone is not currently provided.
BANNER ACCESS – Banner access is requested on a separate form and can be found using the following link
ETRIEVE CONTENT ACCESS – This section is used to request access to eTrieve/Nolij. eTrieve is a document storage process used by SLCC.
Department / Role – Enter in the name of the department and their role (i.e., view, modify, etc.)
Equivalent User – This is selected if the employee needs the same access as another employee.
DEGREE WORKS ACCESS – Select if the employee needs access to Degree Works.
A good rule of thumb is if you don’t know if the employee needs certain access for, then more likely they don’t.
When you are done, click on the ORDER NOW button. Once your request has been submitted, you will be given a Request Number (REQ). Keep record of this number for tracking the process of the various access requested.
If you have any comments or suggestions, please provide them in the Feedback section below.
If you have any questions or issues, you can contact Technical Support:
Telephone: 801-957-5555
Email: helpdesk@slcc.edu