Initial I-20 Request (ISS Staff Only)

What Is It?

The Initial I-20 Request service allows International Student Services (ISS) staff to submit and track requests for the issuance of Form I-20 for international students.

This service is primarily used to create tickets and assign cases to Designated School Officials (DSOs) for review and processing.

The following types of requests are supported:

  • Initial: For new international students applying for an initial Form I-20.

  • Change of Status: For students requesting a Form I-20 to support a change to F-1 status within the United States.

  • Transfer: For F-1 students transferring their SEVIS records from another U.S. institution to SLCC.

This service is for internal use by International Student Services (ISS) staff only. Students should not submit requests through this form.

Typical processing time: 6–10 business days.

Who or What is Eligible?

This service may be used by authorized ISS staff when:

  • A student has submitted an application to SLCC.

  • An I-20 request needs to be reviewed and processed by a DSO.

  • The student's application and supporting documents are available in Salesforce for review.

  • The request involves an Initial, Change of Status, or Transfer I-20.

Important: Submitting this request does not guarantee the issuance of Form I-20. A DSO must review the student's eligibility and required documentation before processing the request.

How Do I Make a Request or Report an Issue?

Before submitting an Initial I-20 Request, ISS staff should:

  1. Locate the student's application and information in Salesforce.

  2. Verify whether the required supporting documents have been uploaded.

  3. Open the Initial I-20 Request service in TDX.

  4. Select the appropriate Type of Request:

    • Initial

    • Change of Status

    • Transfer

  5. Answer Documents uploaded in Salesforce? by selecting Yes or No.

  6. Submit the request to create a ticket for DSO review.

After submission, the ticket will be assigned to the appropriate DSO or ISS team for review and processing.

The assigned DSO will review the student's application, verify the required documentation, and determine whether Form I-20 can be issued.

Once the request has been processed, the ticket should be updated and closed with the appropriate resolution.

Required Information:

  • Student identification information

  • Type of Request (Initial, Change of Status, or Transfer)

  • Documents uploaded in Salesforce (Yes/No)

When Not to Use These Services

Do not use this service if:

  • You are a student requesting an I-20 directly. This form is restricted to ISS staff.

  • You are requesting an I-20 extension.

  • You are requesting an I-20 update due to a change of major.

  • You are requesting CPT or OPT authorization.

  • You are requesting an I-20 replacement or reprint.

  • The request is unrelated to an Initial, Change of Status, or Transfer I-20.

For other immigration document requests or student services, use the appropriate ISS service available in the TDX Service Catalog.

Important: All I-20 requests must be reviewed and processed by an authorized Designated School Official (DSO) in accordance with applicable immigration regulations and SLCC procedures.