What happened?
At 9:20 PM 1/28/2026, the SLCC Information Technology team was notified of an issue that is affecting Banner and associated services. A planned change involving our network infrastructure did not complete successfully. The change caused unexpected service disruption, and we immediately initiated recovery procedures.
Services were restored at 10:27 AM 1/29/2026. We have restored all services to their previous, stable state prior to the change. Systems are now operating normally.
Next steps
We will re-attempt the required network change at a later date after conducting additional analysis and planning to ensure a smooth and successful implementation.
What was affected?
- Banner
- Banner Self-Service Modules (registration, employee dashboard, etc)
- Banner Admin
- Degree Works
- Some MySLCC services
When did it start?
- The first notice of the issue was received at 9:20 PM 1/28/2026
- Services have been restored as of 10:27 AM 1/29/2026
What can you do?
- At this time all services have been returned and no workarounds or troubleshooting is required.
Need help?
If you have any issues, please contact the Help Desk at (801)957-5555