Here is a list of all of the best practices and troubleshooting tips that we feel you should know to be as successful as possible while using Class for Zoom. We've included links to other resources as is necessary.
Order of topics
- How students should access Class for Zoom
- Why aren’t my students showing up in my Class for Zoom roll
- I cannot connect to Class for Zoom
- How do I find support?
How students should access Class for Zoom
Joining in Canvas
Students can access their Class for Zoom session directly from the "Class for Zoom" link in the Canvas Course Navigation Toolbar.
Joining with a link
Students can also access Class for Zoom via a link instructors generate from inside of the Class for Zoom session. Your students will need to be verified as they enter the session through that link.
Browser Recommendations:
- Recommendations: Google Chrome or Microsoft Edge provide the most reliable performance for live virtual classroom features.
- Unsupported Browsers: Standard browsers like Firefox or older non-Chromium browsers are generally not supported for the interactive Class web app experience.
Note: If a student is having trouble accessing Class for Zoom, first check whether they are using an up-to-date browser.
Update Google Chrome
Update Edge
Why aren’t my students showing up in my Class for Zoom roll
Class for Zoom does a great job at helping you manage attendance, but student enrollment does not automatically transfer to Class for Zoom at first. Students will need to at least click the Class for Zoom link in the course navigation before they will show up in your Class for Zoom attendance. The best way to make sure they do this is to run a Class for Zoom session the first week just to make sure they can get into the sessions.
I cannot connect to Class for Zoom
There are a few reasons why you might not be able to connect to Class for Zoom. If you can not connect, check the following things.
- Your preferred Canvas email must be the same as your Zoom license email. This only affects faculty and staff.
- Make sure you are using an updated Chrome browser.
How do I change my default email address in my user account?
Zoom and Class for Zoom Email Errors
How do I find support?
The best place to report problems and talk to tech support is from within the Class for Zoom session itself. By reporting a problem from the session, tech support is able to see a lot of information about your setup, your version of Chrome, and the session itself, and they will be able to more quickly solve problems.
Class Support
There are other places to not only learn about Class for Zoom, but also to troubleshoot problems.
Getting Started
Finally, you can opt to chat live with someone from Class:
Chat Live
Support Information
For additional questions, contact eLearning at elearningsupport@slcc.edu or 801-957-5215.