FREQUENTY ASKED QUESTIONS
Here are some general frequently asked questions and troubleshooting that can help with a number of issues you may be having. If you find that this information did not resolve the issue, or you do not see your issue covered here, please contact SLCC Technical Support. Contact information is provided at the end of this Knowledgebase Article
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Q: When I try to login to MySLCC, I am receiving the error message; "Enter a valid email address, phone number or Skype name".
A: Make sure that you are using your SLCC system-generated Username when logging in. If you are still having problems with your login credentials, try switching to a different web browser. If you are able to login using a different browser, then clear the entire browser history to resolve the issue. If you do not know your SLCC email address, you can click on the Retrieve Username link and enter in your Recovery Email Address to have your SLCC email address emailed to your Recovery Email Address we have on file.
If you are still unable to log in, contact SLCC Technical Support. Contact information is provided at the end of this Knowledgebase Article.
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Q: When I try to login to MySLCC with my current SLCC password, I am receiving the error message; "Your account or password is incorrect. If you don’t remember your password, reset it now.”
A: Make sure that you are using the most recently password. Accounts that have not been accessed in more than two years may need to have the password reset. If you recently switched from student to staff or staff to student, then your password may also need to be reset. Click on the Rest it now or Forgot my password links to have an email with the password reset instructions emails to your Recovery Email Address.
If you are still unable to log in, contact SLCC Technical Support. Contact information is provided at the end of this Knowledgebase Article.
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Q: I'm am off campus or in a locked down network (non-SLCC job site) and I'm unable to access the MySLCC login page. I receive the error message;
"This site can't be reached - The webpage at https://auth.slcc.edu:9443/cas/login?service=https://my.slcc.edu/c/portal/login might be temporarily down or it may have moved permanently to a new web address."
I'm not able to find a new link anywhere and no information about the site being down. How can I login to MySLCC?
A: It's possible your network is not allowing you to access port 9443 to complete the login through our authentication page. You have a couple of options.
- Request that your IT department or Internet Service Provider allows port 9443 through your firewalls.
- You can access the system from another network that isn't restricted.
- If you are already registered for classes, you can login to AllAccess and from the SLCC desktop you can open the web browser within the virtual desktop that won't have these problems connecting to MySLCC
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Q: Can I login to MySLCC using my Student Number (S#) SXXXXXXXX?
A: No, you should not be logging in to the system using your Student Number. You should be using your MySLCC email address (typically something like [FirstInitial]+[LastName]+[Some Numbers] e.g. John Smith = jsmith500) followed by either @BRUINMAIL.SLCC.EDU for students or @SLCC.EDU for staff.
If you are a new student and don't have your MySLCC Username yet click on the "Retrieve your username" link at the bottom of the MySLCC login page. You will be prompted to enter in your Recovery Email Address. Once submitted, your SLCC Username will be emailed to your Recovery Email Address.
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Q: I'm trying to register for classes, I go into the “Registration” card, click “Banner Registration”, then “Register Here” then "Add/Drop Classes" link and it opens a new tab that says, "session expired". What am I doing wrong?
A: You will want to clear out your temporary internet files and cookies from your web browser. Close the browser and then try again or try a different browser. If this continues, contact Technical Support. Contact information is provided at the end of this Knowledgebase Article.
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Q: When I'm done using MySLCC can I just close the browser window?
A: It's best to click the hamburger icon link at the top left of the window then scroll down to “Sign out”. This ensures a clean logout and a better experience the next time you login.
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Q: I put in my Username and password multiple times and received the notice: "Account locked. Maximum login attempts exceeded. Please wait 5 minutes and try again." Can Technical Support reset my account so I can login again immediately?
A: After 3 bad password attempts, the system will temporarily lock your account. After five minutes, it will automatically unlock. Technical Support staff can't release that lock and so you need to wait the time specified by the system. If you don't know the correct password, use the procedures listed in this FAQ to reset your password.
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Q: I'd like to save MySLCC to a bookmark. Is there anything special that I need to do?
A: You can save a bookmark, just make sure that the URL in the address bar is https://my.slcc.edu and not the authentication page or any other redirect.
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Q: I am getting the error message; "You Have No Registration Time Ticket for the Current Time.". What do I need to do to correct this?
A: This indicates that your Entry Term (the semester you are listed to begin classes as shown on your student records) is not the same as the upcoming semester. You can either click on this LINK that provides the step-by-step process to resolve this issue or you can reach out to the Office of the Registrar and Records at 801-957-4288 (or via email as records@slcc.edu) so that they can update this information.
If you have any questions or concerns, please contact Technical Support at 801-957-5555 or via email at helpdesk@slcc.edu.