Microsoft Multi-factor Authentication (MFA) - Frequently Asked Questions (FAQs)

What is Microsoft Multi-Factor Authentication?

MFA is an additional layer of security that helps protect your account from unauthorized access by requiring you to provide two or more pieces of evidence when signing in.

What are my authentication options?

Should I set up more than one MFA option?

Absolutely! Having more than one option will help you in the event you get a new phone (but didn't change the number).

What if I don't have a smartphone?

Microsoft multi-factor authentication allows users to verify authentication using three methods: the Microsoft Authenticator App, SMS text messaging, or an audio phone call.

Users without a smartphone should follow the instructions in option 2. Users will then be prompted to choose if they want to receive an authentication code via text message or a phone call.

How do I change my authentication method?

You can update your authentication methods by going to:

What if I am being prompted to use MFA much more than I was with DUO?

Please see or KB Article - Authenticator is requiring me to authenticate on the same computer/device multiple times daily 

What if I need help setting up MFA?

Watch this instructional video: Set up multi-factor authentication with a mobile device in Microsoft 365, or follow the instructions : Setting up Multi-Factor Authentication at SLCC.

If you still need help, contact the SLCC Help Desk (801-957-5555), or you can ask for basic assistance in one of SLCC's computer labs (Lab staff can help with the process, but don't have all the tools the Help Desk has to help you, so may need to send you there if something needs to be fixed with your account).

Who can request for Multi-Factor FIDO2 Yubikey?

Where can I purchase a Yubikey? or or