08/17/2026 OIT Urgent Outage Notificaion - Eduroam on College Computers(Resolved)

What happened?
OIT has received reports of issues with connecting to Eduroam after Windows updates and a computer restart occurred.

During troubleshooting, our teams confirmed the issue was not related to GlobalProtect VPN. The cause was traced to a recent network infrastructure change that has since been backed out while we continue to investigate.

Services have been restored at this time.

What's affected?

• Connections to Eduroam were not resolving and internet was unavailable on that network

• Other Wi-Fi or ethernet connections were functioning

When did it start?

• First reports began Friday, August 14 at 9:00 AM 
• Services have been restored at this time

What can you do?

• All services have been restored and college owned devices should be connected to Eduroam

Need help?
If you have any issues, please contact the Help Desk at (801)957-5555