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What happened?
SLCC experienced audio issue affecting some RingCentral physical phones. This issue impacted physical desk phones only; the RingCentral application continued to function normally throughout the incident.
The issue was identified and corrected, and all physical phones were rebooted between 7pm and 2am as part of the resolution process. Most phones should now be operating normally.
What's affected?
- RingCentral desk phones are not ringing out when dialing from a desk phone
- RingCentral desk phones are not providing any sound when answering incoming calls
When did it start?
- This issue began Monday July 21st, 2026 around 10am.
- This issue was resolved between 7pm and 2:27 AM July 21st, 2026 and all services are restored
What can you do?
- All services have been restored and no work-around is needed at this time.
- If the problem is still present, restart your phone. After restarting the phone, if you still cannot make/receive calls or if you notice a red "X" on the display indicating the phone is not registered, please contact the Help Desk and submit a support ticket for assistance.
Need help?
If you have any issues, please contact the Help Desk at (801)957-5555 or eLearning at (801)957-5125.