Frequently Asked Questions

When should I submit a Notice of Expected Payment in ServiceNow?

A department should submit a Notice of Expected Payment as soon as they invoice or a minimum of 30 days from when they expect payment to be sent to SLCC from an external entity. Notice needs to be submitted for payments sent to SLCC via ACH, wire-transfer, check, or when a department is unsure of how the external entity will be submitting payment.

What happens after I submit a Notice of Expected Payment in ServiceNow?

See “Notice of Expected Payment – Workflow”. This flow chart lists the department responsibilities and the Controller’s responsibilities in tracking and reconciling “Notice of Expected Payment” requests.

How long does it take to receive a response to a Notice of Expected Payment request?

Notice of Expected Payment requests will stay open until the Controller’s Office has confirmed payment matching the amount on the Request has been received. Requests older than 30 days should be reviewed by the submitting department since payment has likely not yet been received. The Controller’s Office will also contact departments with outstanding requests for updates on when payment is likely to be received.

What happens when a payment is received by the Controller’s Office, but a “Notice of Expected Payment” request was not submitted?

The Controller’s Office will research previous payments by the same external entity and any details listed on the check to try and identify the department. Controller staff will then open a “Notice of Expected Payment” request on behalf of that department and assign it to the Budget Center Manager or Administrative Assistant. Controller Office will include comments requesting the department to add comments to the Request form to verify if the payment is meant for them and, if so, to verify the index and account the funds should be deposited. If the Controller’s Office is unable to identify the department the payment is meant for, then the revenue will be deposited into an “unidentified payment” index/account.

What do I need to do if a request is opened by the Controller’s Office and assigned to me?

Open the request and respond to the comments added by the Controller’s Office. See the reference guide “Request Search, Adding Comments, Editing Attachments” on how to add comments to a request.

If you have any comments or suggestions, please provide them in the Feedback section below. 

If you have any questions or issues, you can contact Technical Support: 

Telephone: 801-957-5555 

Email: helpdesk@slcc.edu