Body
PUBLIC > Reference
Frequently Asked Questions
Q: What forms of payment does SLCC accept from external entities?
A: SLCC accepts the following forms of payment:
-
Card Payments: Visa, Mastercard, American Express, and Discover – in-person and online
-
Online – Departments receiving regular card payments can request to set up a Marketplace store with the Bursar’s office. Reach out to the Bursar Payment System Specialist for additional details and department expectations with stores.
-
In-person at one of our Cashier locations
-
Checks – made out to Salt Lake Community College
-
Cash-in-person at one of our Cashier locations
-
ACH (Automated Clearing House) – must be authorized by the Controller’s Office
-
Wire Transfer – must be authorized by the Controller’s Office. Wire transfer costs will be deducted from the receiving department’s funds.
Q: How do I set up an external entity to pay SLCC via ACH?
A: Submit a “Direct Deposit Request” on the Controller’s Office ServiceNow site, including the following information:
Q: What is the difference between a wire-transfer and ACH?
A: An Automated Clearing House (ACH) transfer is completed through a clearing house — a network of financial institutions — and is used most often for processing direct deposits or payments. A wire transfer is typically used for high-value transactions and is completed through a bank, which makes it faster, but it does have a fee.
An ACH transfer is the best to use for smaller transactions that aren’t time-sensitive, since they can take longer to process but are usually free. A wire transfer is the best to use for larger, cross-border transactions that need to be done quickly, but usually include a fee. Any fees charged to SLCC for the wire-transfer will be booked to the receiving department’s index and account.
Q: What address should checks be mailed to?
A: Check Remittance Address
Salt Lake Community College
Dept 587
P.O. Box 30015
Salt Lake City, UT 84130
Q: Can external entities pay SLCC online (payment portal)?
A: Departments receiving payments regularly can request to set up an online payment option via a “Marketplace Store” with the Office of the Bursar. Reach out to the Office of the Bursar’s Payment System Specialist for additional details and department expectations in maintaining and reconciling their Marketplace Store.
Q: Does SLCC accept in-person and phone payments for non-student payments?
A: Yes.
External Entities can pay SLCC Cashiers by calling 801-957-4868, option 1, or going to one of our Cashier locations listed at http://www.slcc.edu/cashiering/locations-hours.aspx. To pay directly, the external entity will need to provide the Cashier with the following information to complete payment:
Q: Does SLCC have an invoice template?
A: SLCC currently allows departments to develop unique invoices due to various software systems used to track receivables and the invoice requirements of the external entity. If you need help developing an invoice, please submit an “Submit a Question” request on the Controller’s ServiceNow site.
If you have any comments or suggestions, please provide them in the Feedback section below.
If you have any questions or issues, you can contact Technical Support:
Telephone: 801-957-5555
Email: helpdesk@slcc.edu